FAQ

Contact us at:

hello@astrabeautyco.com

Do you test on animals?

Astra Beauty is a cruelty-free cosmetics line. Astra Beauty lashes and cosmetics are and will never be tested on animals.

Are your products vegan?

YES all of our products are vegan!

Do you offer FREE shipping?

Yes, we offer FREE Standard shipping for orders over $60. Your total must be $60 after the promotional discounts have been applied and before shipping charges, taxes, etc.

Does Astra Beauty ship internationally?

Yes! We ship to over 200+ countries.

May an order be placed without an account?

Setting up an account with Astra Beauty is beneficial to our clients for several reasons, however it is not necessary for purchase. Please move forward with guest checkout.

How do I cancel my order?

To serve you better, will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.

How do I check the status of my order?

To check the status of your order, simply log into your astrabeautyco.com account and select “Order History” in the “My Account” page. if you still have questions about your order, please send an email to hello@astrabeautyco.com with your order number and preferably the order confirmation email and we will get back to you ASAP.

How can I change my address after I placed an order?

You may email customer service at hello@astrabeautyco.com

When will you restock your products?

All updates will be sent to our mailing list first, so sign up to our newsletter! We also post restock information on our instagram @astrabeautyco

What forms of payment can I use?

Astra Beauty may be purchased using Mastercard, Visa, American Express and Paypal. We do not accept returns, exchanges or refunds. All Sales Are Final.